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Journal of Service Research : Impact Factor & More
eISSN: 1552-7379pISSN: 1094-6705
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Aims and Scope
The Journal of Service Research is a quarterly peer-reviewed academic journal that covers the field of business studies. The current editor-in-chief is Michael K. Brady (Florida State University). The journal was established by Roland Rust (University of Maryland) in 1998 and is published by Sage Publications. The Journal of Service Research is sponsored by the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business. Less
Journal of Service Research Key Metrics
CiteScore 
16.3
Eigenfactor
0.001 - 0.005
H-Index
137
Impact Factor
10 - 15
SJR
Q1Information Systems
SNIP
3.65
Topics Covered on Journal of Service Research
Service innovation
Climate services
Service design
Ambidexterity
Work practice
Service recovery
Customer experience
Unintended consequences
Journal of Service Research Journal Specifications
Indexed in the following public directories
Web of Science 
Scopus 
SJR
| Overview | |
| Publisher | SAGE PUBLICATIONS INC |
| Language | English |
| Frequency | Quarterly |
| General Details | |
| Language | English |
| Frequency | Quarterly |
| Publication Start Year | 1998 |
| Publisher URL | Visit website |
| Website URL | Visit website |
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Recently Published Papers in Journal of Service Research
The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals
- 7 Nov 2024
- Journal of Service Research
Commentary: The Future of Human-Robot Interactions
- 6 Nov 2024
- Journal of Service Research
Seeing Personhood in Machines: Conceptualizing Anthropomorphism of Social Robots
- 5 Nov 2024
- Journal of Service Research
I Care That You Don’t Share: Confidentiality in Student-Robot Interactions
- 5 Nov 2024
- Journal of Service Research
Societal Attitudes Toward Service Robots: Adore, Abhor, Ignore, or Unsure?
- 5 Nov 2024
- Journal of Service Research
Human-Machine Engagement (HME): Conceptualization, Typology of Forms, Antecedents, and Consequences
- 4 Nov 2024
- Journal of Service Research
The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals
- 7 Nov 2024
- Journal of Service Research
Commentary: The Future of Human-Robot Interactions
- 6 Nov 2024
- Journal of Service Research
Seeing Personhood in Machines: Conceptualizing Anthropomorphism of Social Robots
- 5 Nov 2024
- Journal of Service Research
I Care That You Don’t Share: Confidentiality in Student-Robot Interactions
- 5 Nov 2024
- Journal of Service Research
Societal Attitudes Toward Service Robots: Adore, Abhor, Ignore, or Unsure?
- 5 Nov 2024
- Journal of Service Research
Human-Machine Engagement (HME): Conceptualization, Typology of Forms, Antecedents, and Consequences
- 4 Nov 2024
- Journal of Service Research
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FAQs on Journal of Service Research
How long has Journal of Service Research been actively publishing? 
Journal of Service Research has been in operation since 1998 till date.
What is the publishing frequency of Journal of Service Research?
Journal of Service Research published with a Quarterly frequency.
How many articles did Journal of Service Research publish last year?
In 2023, Journal of Service Research publsihed 54 articles.
What is the eISSN & pISSN for Journal of Service Research?
For Journal of Service Research, eISSN is 1552-7379 and pISSN is 1094-6705.
What is Citescore for Journal of Service Research?
Citescore for Journal of Service Research is 16.3.
What is the H Index for Journal of Service Research ?
H Index for Journal of Service Research is 137.
What is SNIP score for Journal of Service Research?
SNIP score for Journal of Service Research is 3.65.
What is the SJR for Journal of Service Research?
SJR for Journal of Service Research is Q1.
Who is the publisher of Journal of Service Research?
SAGE PUBLICATIONS INC is the publisher of Journal of Service Research.
