Journal of Service Research : Impact Factor & More
eISSN: 1552-7379pISSN: 1094-6705
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Aims and Scope of Journal of Service Research
The Journal of Service Research is a quarterly peer-reviewed academic journal that covers the field of business studies. The current editor-in-chief is Michael K. Brady (Florida State University). The journal was established by Roland Rust (University of Maryland) in 1998 and is published by Sage Publications. The Journal of Service Research is sponsored by the Center for Excellence in Service at the University of Maryland’s Robert H. Smith School of Business. Less
Key Metrics
CiteScore 
16.3
Eigenfactor
0.001 - 0.005
H-Index
137
Impact Factor
10 - 15
SJR
Q1Information Systems
SNIP
3.65
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Topics Covered on Journal of Service Research
Journal of Service Research Journal Specifications
Indexed in the following public directories
Web of Science 
Scopus 
SJR
| Overview | |
| Publisher | SAGE PUBLICATIONS INC |
| Language | English |
| Frequency | Quarterly |
| General Details | |
| Language | English |
| Frequency | Quarterly |
| Publication Start Year | 1998 |
| Publisher URL | Visit website |
| Website URL | Visit website |
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- 3 Apr 2026
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GenAI-Infused Service Delivery: Micro-Level Augmentation Patterns at the Service Frontline
- 2 Mar 2026
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Evaluating the Impact of Telemedicine Services on Community Health: A County-Level Analysis
- 25 Feb 2026
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- 31 Jan 2026
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